It's very interesting!!!:Inspirational Stories and real life Incidences.

It's very interesting!!!

by Pooja on August 02, 2004, 09:00:58 PM

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It's very interesting!!!

This is a real story happened between the customer of
General Motors and its customer-care executive..

A complaint was received by the Pontiac Division of
General Motors:

This is the second time I have written to you, and I
don't blame you for not answering me, because I
sounded crazy, but it is a fact that we have a
tradition in our family of ice cream for dessert after
dinner each night.

But the kind of ice cream varies so, every night,
after we've eaten, the whole family votes on which
kind of ice cream we should have and I drive down to
the store to get it.

It's also a fact that I recently purchased a new
Pontiac and since then my trips to the store have
created a problem. You see, every time I buy a vanilla
ice cream, when I start back from the store my car
won't start. If I get any other kind of ice cream, the
car starts just fine.

I want you to know I'm serious about this question, no
matter how silly it sounds: "What is there about a
Pontiac that makes it not start when I get vanilla ice
cream, and easy to start whenever I get any other
kind?"

The Pontiac President was understandably skeptical
about the letter, but sent an engineer to check it out
anyway. The latter was surprised to be
greeted by a successful, obviously well educated man
in a fine neighborhood.

He had arranged to meet the man just after dinner
time, so the two hopped into the car and drove to the
ice cream store. It was vanilla ice cream that night
and, sure enough, after they
came back to the car, it wouldn't start. The engineer
returned for three more nights.

The first night, they got chocolate. The car started.
The second night, he got strawberry. The car started.
The third night he ordered vanilla. The
car failed to start. Now the engineer, being a logical
man, refused to believe that this man's car was
allergic to vanilla ice cream.

He arranged, therefore, to continue his visits for as
long as it took to solve the problem. And toward this
end he began to take notes: he jotted
down all sorts of data: time of day, type of gas uses,
time to drive back and forth etc. In a short time, he
had a clue: the man took less time to
buy vanilla than any other flavor. Why? The answer
was in the layout oft he store. Vanilla, being the
most popular flavor, was in a separate case at the
front of the store for quick pickup. All the other
flavors were kept in the back of the store at a
different counter where it took considerably longer to
check out the flavor. Now, the question for
the engineer was why the car wouldn't start when it
took less time.

Once time became problem - not the vanilla ice cream,
the engineer quickly came up with the answer: "Vapour
lock". It was happening every night; but
the extra time taken to get the other flavors allowed
the engine to cool down sufficiently to start.

When the man got vanilla, the engine was still to hot
for the vapour lock to dissipate.

Remember: Even crazy looking problems are sometimes
real and all problems seem to be simple only when we
find the solution with a cool thinking.

Don't just say its "IMPOSSIBLE" without putting a
sincere effort...

Observe the word "IMPOSSIBLE" carefully... You can see
"I'M POSSIBLE"...

What really matters is your attitude and your perception.

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